General FAQs

Lost & Found:

Did you lose something at the festival?  Items left at the festival will be brought to the RBC Bluesfest office at 450 Churchill Ave. N. and will be available for pick up BEGINNING THURSDAY, JULY 23rd, during office hours between 9AM-5PM.  Below are the types of items in lost & found:

ID and Debit/Credit cards, phones, jewellery, keys, prescription and non-prescriptin glasses, wallets, purses, earbuds, blankets, hats, umbreallas, water bottles, shoes, gloves, dental retainer, clothing (sweaters, jackets), passports.

How do I sign up to be a volunteer?

Click here

When do gates open?

Gates open at 5PM on weeknights (4PM on July 8th only) and 2PM on weekends.

How do I get to the festival?

We’re conveniently located near downtown Ottawa, so we highly recommend using OC Transpo (Lebreton Station), cycling (free valet bike park), walking, taxis, and other forms of transportation.

Use Google Maps to plan your trip.

What’s the festival like beyond the music?

It’s awesome. We have multicultural foods (ranging from snacks to full meals), several beverage options, VIP upgrade areas, merch and posters for sale, autograph signings, raffles, silent auctions, multiple promotions and contests, greening initiatives, AND the Canadian War Museum is in the middle of our site.

What happens if an artist’s show is cancelled or changed to another day? Can I get a refund or exchange my pass for the new date?

For reasons beyond our control, the lineup is always subject to change. All announced acts have confirmed their appearance, but sometimes cancellations happen. Your ticket will not necessarily be exchanged or refunded due to a lineup change. We will do our best to provide an amazing festival experience, keep buyers informed, and ensure the show goes on.

I need more knowledge.

That’s not a question! But we’ll tell you more on our website over the next few weeks.
If you can’t wait, contact us at [email protected] and we’ll fill you in as best we can.

I’m in! What can I bring? What should I leave at home?

Aren’t you smart to plan ahead! See below:

What to bring:

  • YES Cell phones (we have charging stations!)
  • YES Soft-sided coolers; snacks
  • YES Sealed water bottles or empty reusable water bottles (we have filling stations!)
  • YES Small backpacks, bags, and purses. Small = not massive camping gear.
  • YES Blankets and beach towels, sunscreen, hoodies or rain ponchos
  • YES Personal cameras without removable lenses. See Camera Policy for details.
  • YES Small collapsible lawn chairs
  • YES Medication in its original packaging
  • YES Umbrellas (small handheld ones – no patio, golf, or beach umbrellas please)
  • YES Baby strollers (for kids)

Don’t bring these:
Items on the list below WILL be confiscated.

  • NO Weapons, colours, or contraband
  • NO Bicycles inside festival grounds. Valet bike parking is available.
  • NO Skateboards, roller blades, scooters, carts or personalized motorized vehicles (except wheelchairs)
  • NO Illegal substances or drug paraphernalia
  • NO Alcohol. Beer, wine, spirits, and non-alcoholic beverages will be sold inside the festival gates.
  • NO Pets. Service dogs are permitted.
  • NO Hard-sided coolers
  • NO Glass containers
  • NO Unauthorized vending is permitted on festival property.
  • NO Professional photography equipment, video equipment, or audio recording devices
  • NO Fireworks
  • NO Beach balls, soccer balls, baseballs, footballs, etc.
  • NO Squirt guns or water toys
  • NO Tents
  • NO Megaphones
  • NO Non-collapsible Chairs


Accessibility Policy:

People with disabilities are welcome to attend our event.
The venue is wheelchair-accessible. However, due to the ground’s natural terrain and size, it can be difficult to manoeuvre a wheelchair. There is an elevated platform in the main bowl designated for patrons using wheelchairs with view of the Bell Stage, in addition to priority access at Empire Clubhouse areas at each stage. Collapsible lawn chairs are permitted throughout the site and we encourage those who may have difficulty standing for long periods to bring them.

Support persons can access the festival site without additional cost above the admission price for the patron with a disability (one support person per person with a disability).

The festival does not provide personal care or golf cart rides, but RBC Bluesfest’s volunteer A-Team does offer push service and light support. A-Team volunteers will be roaming the site to offer support, and stationed in the A-Team Tent (near the Info Booth) to offer guidance and light support as needed.

RBC Bluesfest Accessibility Policy

Camera Policy: only accredited media photographers can bring professional equipment into the festival. (Looking to get a press pass? Apply here)

Professional = any camera with a detachable lens. If your lens can be removed from your camera, we consider it professional.

No camcorders. No SLRs/DSLRS. No tripods. No video cameras. No drones.

Small handheld cameras WITHOUT a detachable lens and cell phone cameras = yes.

Phones = yes. iPads = yes. GoPros = yes. Selfie sticks = yes.

We want you to enjoy the festival and be able to take pics with any non-professional cameras of your choice. If you’re in doubt – don’t bring it.

Please don’t risk being turned away at the gates or being asked to leave. We can’t store cameras while you’re at the festival. Leave them safe at home while you attend Bluesfest.

House Policies: Read them here

Smoking Policy: RBC Bluesfest is a non-smoking event. Patrons are asked to refrain from smoking at the festival for the duration of the event. Smoking policies off the grounds fall under the respective jurisdictions of the City of Ottawa or the National Capital Commission.

Weather Policy: Concerts go on, rain or shine. We will inform patrons of significant weather-related delays through onsite and media announcements.

Thanks a million, and we’ll see you soon at RBC Bluesfest!